CO-IDB INFORMATION SECURITY POLICY

1. PURPOSE OF INFORMATION COLLECTION

When customers contact or register to use services at coidb.com, CO-IDB may collect some personal information such as:

• Full name
• Email
• Phone number
• Request/transaction content

Collection is for the following purposes:

• Confirm customer identity and needs
• Provide service consultation and support
• Improve service quality and user experience
• Ensure customer rights in transactions.
  

Note:
Users are responsible for keeping their account information and contact methods (email, phone number) secure. In case of detecting unauthorized use, privacy violation or data leakage, please notify CO-IDB immediately for support.

2. SCOPE OF INFORMATION USE

Customer’s personal information is only used internally by CO-IDB for the purpose of customer care, transactions, and service operations:

• Contact to confirm customer requests
• Consulting and providing services according to registered needs
• Send quotations, design documents, construction schedules or project progress updates
• Support issues arising related to transactions
• Improve user experience and service quality

CO-IDB commits to:

• Do not share, sell or rent personal information to third parties, without the customer’s consent, except:
  • When requested by a competent authority as prescribed by law (police, court…)
  • When it is necessary to share with relevant service partners (e.g., shipping, construction, IT support units, etc.), and these parties must comply with equivalent privacy policies
  • Contact, verify and resolve special cases that arise during the transaction with customers
• Do not use personal information for purposes other than the notified scope.

• Personal information is stored on a private secure system, accessible only to authorized personnel
• Do not use, transfer or disclose information to any third party without the customer’s consent – except in cases required by law
• In the event of a system attack or an information leak, CO-IDB will:
  • Promptly notify the competent authorities
  • Inform relevant customers
  • Implement measures to remedy and prevent further risks

In addition, CO-IDB commits to:

• Absolute security of online transaction information, including invoice data, vouchers, and electronic accounting documents
• Customers are required to provide accurate and complete fields when submitting information via the contact form or registering for services on the website: full name, contact address, email, phone number, payment information (if any)…

Note:CO-IDB is not responsible for resolving complaints related to customer benefits if the initial information provided by the customer is incorrect or inaccurate.

4. COOKIE POLICY

CO-IDB uses cookies and similar technologies to enhance user experience and support analysis of website access behavior.

Cookies are small files stored on your device when you visit a website, which help:

• Remember previous access operations
• Optimize content display to suit your needs
• Analyze the effectiveness of marketing campaigns (Google Analytics, Facebook Pixel, etc.

Customers can customize or refuse cookiesby changing their browser settings. However, disabling cookies may affect some features and experiences on the website.

By continuing to use the website coidb.com, you agree to allow CO-IDB to use use cookies according to this policy.

5. COMPLAINT RECEIVING AND RESOLVING MECHANISM

If customers have complaints related to the disclosure of personal information, please contact:

• Receiving department: Human Resources Department – CO-IDB
• Email: info@coidb.com
• Response time: Within 03 working days from the date of receiving the request

CO-IDB commits to verifying the content and handling complaints transparently and in accordance with the process.